Robusto Maduro

If you are not 100% satisfied with the freshness of our cigars, return them. No questions.

 

Call or email us and we will refund your purchase, or replace them. You decide.

 

 HERE IS HOW IT WORKS: (Applies by the box, 4-Pack, or sampler)

 

If you smoke 1 cigar and return the remainder  - you will receive full merchandise credit minus shipping charges.

 

If you smoke more than 1 - each cigar will be charged the single cigar price and the remainder will be credited back to you minus shipping charges.

 

When you contact us we will issue you a Return Merchandise Authorization number (RMA#). Please make sure you write the RMA # on the outside of the box when you return your purchase. We can not accept returns without prior authorization.

 

Please do not send back partially smoked cigars.

Shipping Time -- Most orders received before 3:00PM (Eastern Time) will ship the same day, provided the product ordered is in stock. Most orders received after 3:00 PM will ship the next business day. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement.

NEXT DAY SHIPPING:  Orders MUST be received no later than 3:00PM (Eastern Time). Note: Excludes Humidors

FREE PRIORITY (2-3 Day) DOMESTIC SHIPPING: Orders MUST be received no later than 3:00PM (Eastern Time) and total $80 or more. Can not be combined with any other offers. Note: Excludes Humidors

We use The United States Postal Service: First Class (Ground), Priority (2-3 Day), and Express (Next Day Air).

We cannot guarantee when an order will arrive as it relates to the carrier.  We encourage you to order in a timely fashion to avoid delays, and to check tracking.

Please be sure to maintain your cigars at your preferred humidity and temperature for the best smoking experience.All of our cigars are packaged inside of a resealable cigar zipper bag. 

All of our cigars are packaged inside of a resealable cigar zipper bag.